If a senior is in immediate physical danger, call 911 or the Daly City Police Department. To initiate a state regulatory investigation into ongoing facility neglect or physical mistreatment, you should file a formal complaint with:
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San Mateo County Adult Protective Services (APS): (800) 675-8437
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San Mateo County Long-Term Care Ombudsman Program: (650) 780-5707
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California Department of Public Health (CDPH): via the local San Francisco District Office, which oversees licensing and certifications for Peninsula nursing homes.